Refund policy
At One Moss Nook, every piece is made in small batches with carefully selected materials. Please take a moment to read our policy before placing your order.
Before Your Order Ships
If your order hasn't shipped yet, you're welcome to request a cancellation by emailing shop@onemossnook.com.
If we're able to cancel your order before dispatch, your refund will be processed within 7 business days.
Once an order has been shipped, it can no longer be cancelled.
If We Made a Mistake
If your order arrives with a manufacturing defect, significant damage, or you've received the wrong item, please contact us within 7 days of delivery.
We'll review the issue promptly and make it right. Depending on the situation, this may include a replacement, repair, partial refund, or full refund.
Returns & Exchanges
Unless there is a confirmed quality issue, we do not accept returns or exchanges.
Each item is produced in small batches, and international returns are expensive, time-consuming, and often unsuitable for handmade products. Rather than building these costs into our prices, we choose to keep our pricing fair for every customer.
Need Help Before Ordering?
If you're unsure about the leather, color, size, or whether a product is right for you, please get in touch before placing your order.
I'm happy to answer questions and can provide additional photos or short videos whenever possible, so you can order with confidence.
Please Note
· Minor variations in leather grain, texture, color, stitching, or placement are part of the handmade process and are not considered defects.
· Colors may appear slightly different due to lighting, screen settings, and the natural characteristics of the materials.
· Customized or personalized items are final sale.
· Sale items and gift cards are final sale.
Contact
If you have any questions before or after placing your order, feel free to contact me anytime.
Email: shop@onemossnook.com
Instagram: @onemossnook