Shipping policy
Do you ship to my country?
Yes. We ship to most countries worldwide.
If you're unsure whether we deliver to your location, feel free to contact us at shop@onemossnook.com before placing your order. I'll be happy to check for you.
Do I need to pay import duties or customs fees?
We do not charge any import duties or customs fees.
Depending on your country's regulations, your local customs authority may charge import duties, taxes, or handling fees. These charges, if applicable, are determined and collected by your local customs office and are outside our control.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your destination and order.
· Standard Shipping: $7.99
· Free Standard Shipping on orders over $199
Remote & Special Regions
Some remote destinations cannot be calculated automatically at checkout.
If your address requires an additional shipping charge, I'll always contact you by email before shipping your order to confirm the cost.
· Remote area surcharge: typically $15.99–$20.99
· APO/FPO addresses may also require additional shipping fees.
If you're unsure whether your address is considered a remote area, feel free to contact me before placing your order.
How long will my order take to arrive?
Estimated delivery time = Processing Time + Shipping Time
Processing Time
· Most orders ship within 0–3 business days.
· During busy periods, processing may take 5–8 business days.
· Some larger or made-to-order items may require 7–10 business days to prepare.
· In rare cases, processing may take a little longer due to material availability or production adjustments. If this happens, I'll let you know by email as soon as possible.
Shipping Time
· Standard Shipping: 7–15 business days
· Express Shipping: 5–8 business days
Please note that shipping times are estimates and may be affected by customs clearance, weekends, holidays, severe weather, or unexpected carrier delays.
Where will my order ship from?
Orders are shipped from the fulfillment location with available inventory.
Some orders ship directly from our studio, while selected products may be fulfilled from our U.S. warehouse depending on inventory and seasonal demand.
Before every order ships, it's carefully inspected and packed to make sure it meets our quality standards.
Can I change my shipping address?
Yes — as long as your order hasn't shipped yet.
If you need to update your shipping address, please contact me as soon as possible. Once an order has been shipped, I'm unable to make changes.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Please allow 1–2 business days for tracking updates to appear.
You can also track your package anytime using the tracking page on our website.
Package & Lost Item Policy
I keep an eye on every shipment after it leaves the studio. Please contact me at shop@onemossnook.com as soon as possible if you notice any of the following:
· No tracking updates for 7+ days
· Your order hasn't arrived after 60 days
· Unusual tracking events (such as an unexpected customs return)
Packages Marked as Delivered
· If your package is marked as delivered but you can't find it, please check with your local carrier or neighbors first.
· Once a package has been confirmed as delivered to the shipping address provided, I'm unable to take responsibility for theft or loss after delivery.
Order Cancellations
· Orders cannot be cancelled once they have been shipped.
· If you need to cancel or make changes, please contact me before your order is dispatched.
Lost Packages in Transit
· If the carrier confirms that your package has been lost during transit, I'll work with them to investigate the shipment and help you through the claims process.
Incorrect Address or Failed Delivery
· Please double-check your shipping address before placing your order.
· If delivery fails because of an incorrect address or because the carrier cannot reach the recipient, the package may be returned, abandoned, or otherwise handled according to the carrier's policy.
· Any additional shipping costs or losses resulting from incorrect delivery information are the buyer's responsibility.